Privacy Policy
Last updated: 21 September 2026
Who we are
This website is operated under the name Blocked Drain PER ("we", "us"). We provide blocked drain and drainage services across the Perth metropolitan area, Western Australia. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What we collect
When you request a quote or contact us, we collect the information you provide: your name, phone number, suburb, and a description of your drainage problem. We do not require, and ask you not to submit, sensitive information.
How we use it
- To respond to your enquiry and provide quotes and services
- To schedule and carry out work you've requested
- To keep records of jobs, quotes and communications
We do not sell personal information. Enquiry details may be shared with the licensed plumbing contractor engaged to perform your job — that is the purpose you provided them for.
Forms and third-party processing
Quote requests submitted through this site are transmitted and stored by our form processing provider before reaching us. Standard technical data (such as IP address) may be processed as part of that service and for site security.
Storage and security
We take reasonable steps to protect personal information from misuse, loss and unauthorised access, and to destroy or de-identify information no longer needed.
Access, correction and complaints
You may request access to or correction of your personal information, or raise a privacy complaint, by emailing info@blockeddrainper.com.au. If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Changes
We may update this policy from time to time. The latest version will always be published on this page with its revision date.